Terms + Conditions
These terms and conditions are valid for all Wake up recreational trips EST services and tours and are subject to change.
Wake Up Recreational Trips Est. (referred to herein as “Wake Up”).
The most current terms and conditions at the time of your departure will apply. By using any part of our website or sharing your personal information with us, you are accepting and consenting to the practices described in our Privacy Policy.
By participating in a Wake Up tour you agree to the Terms and Conditions and agree not to sue Wake Up Recreational trips EST within the United Arab Emirates and anywhere in the world or its participating agents or representatives. On payment, you agree to be bound by the Terms and Conditions.
Pricing + Payment Details
Payment
The final payment is due at the time of booking. Once payment has been received, and your reservation has been confirmed and accepted by Wake Up, we will send a final invoice. Payment is required 30 days prior to departure for scheduled and private tours,
Payment Methods
Payment must be in USD and can be made by debit or credit card (Visa, Mastercard), personal check, or wire. We do not accept cash. A $50 service fee will be added to each reservation if you choose to refund a payment and recharge a different credit card.
Pricing
Prices on Wake Up’s website and invoices are displayed in USD per person, are based on double occupancy. Each Wake Up itinerary includes a variety of features and elements unique to that specific tour. Guests should consult the individual trip page on Wake Up’s website for a list of inclusions and exclusions.
Guests who wish to have their own room will be charged a Single Supplement. This supplement varies depending on the tour and can be discussed with the Wake Up team for arrangements.
The “Price” listed on the website for scheduled and private tours refers to a specific tour, date, hotel lineup, and group size. Actual tour prices may differ from the price listed.
There is no price adjustment offered for arriving late or departing early from a tour, nor for tour participants who do not participate in the activities and non-riders weather it is kitesurfing or snow sports.
A given price quote is valid for 10 days. After 10 days, quotes are subject to repricing. All prices and quotes are subject to verification by Wake Up staff.
Cancellations + Trip Changes
Cancellation Policies
The cancellation policies outlined below take into consideration the costs Wake Up incurs long before travelers depart. Wake Up strictly adheres to the following cancellation policies. Trip price is defined as everything purchased from Wake Up as part of your tour, including upgrades and Single Supplement.
To avoid cancellation and trip change costs, Travel Protection for your booking is mandatory.
Standard Cancellation Policies
| SCHEDULED DEPARTURE CANCELLATION POLICY | ||||
| Days Prior | 61+ Days | 60 – 36 Days | 35 – 21 Days | 20 – 0 Days |
| Cancellation Fee (per person) |
$200 or 100% Travel Credit* | 25% of Trip Price | 50% of Trip Price | 100% of Trip Price |
| *When canceling outside of 60 days, guests may opt to keep the full deposit as a Travel Credit to use within one calendar year of the original departure date. | ||||
| PRIVATE AND CUSTOM TOUR CANCELLATION POLICY | ||||
| Days Prior | 91+ Days | 90 – 66 Days | 65 – 31 Days | 30 – 0 Days |
| Cancellation Fee (per person) |
$1,000 | 50% of Trip Price | 75% of Trip Price | 100% of Trip Price |
| Note: Private tours may be subject to different terms and conditions as outlined in the final tour proposal. | ||||
COVID Policy for International Tours
For international departures, our standard cancellation policy is relaxed in situations where the borders are not open for travelers. In these cases, we will review the situation 65 days prior to departure to determine if feasible to run the tour. Should the tour be canceled due to border closing, all monies paid will be transferred to a Travel Credit towards a future tour.
Travel Credits
All Travel Credits are non-transferable and non-refundable. Travel Credits must be used within one calendar year of the original departure date or will be forfeited. Once a Travel Credit has been applied to a trip, it is considered non-refundable. Special rules apply for COVID-related Travel Credits. Please contact our office for details.
Changes for Scheduled Departures Initiated by Guest
Requests to change tour or date of an existing reservation will be accommodated based on availability. If this request is made inside of 90 days prior to departure, a minimum $250 per person late change fee will be applied. The guest is responsible for any additional cancellation fees incurred from hotels, etc. Additionally, the guest must pay any increase in tour price. Only one date change per reservation is permitted.
Changes for Private Tours Initiated by Guest
Requested changes to an existing Private tour reservation will be handled on a case-by-case basis. When Wake Up is able to accommodate changes, a minimum $250 change fee per group will be applied. This fee is subject to increase with the magnitude of changes requested. The guest is responsible for any additional cancellation fees incurred from hotels, etc. Additionally, the guests must pay any increase in tour price caused by the change.
Wake Up Itinerary Changes + Cancellations
Wake Up reserves the right to make date, route, activity, and hotel modifications to any tour. This includes the details of itineraries as they appear on WakeUpAdventures.com. Every effort is made to keep changes to a minimum.
Wake Up retains the right to cancel, modify, or delay any tour at any time for any reason. In the event of a force majeure (“Force Majeure”), which shall include, but not be limited to, an act of God, natural disaster, epidemic, pandemic, government-issued travel restriction or advisory impacting any portion of the tour, or any other reason beyond the control of Wake Up, Wake Up may at any time, cancel the tour or change the date of the tour. In the event of cancellation due to Force Majeure or otherwise, guests will receive a Travel Credit in the amount paid to use towards another Wake Up trip.
Wake Up is not responsible for any personal expenses incurred due to changes in itineraries or tour cancellations, such as prepaid hotel accommodations or airline tickets. We strongly recommend confirming your trip with Wake Up before making any additional travel arrangements.
Travel Documents + Services
Travel Services
At the request of guests, Wake Up may recommend the services of other companies including hotels, transportation, restaurants, and other services outside the scope of our operations. While Wake Up takes care to recommend excellent and reliable external travel organizations, we do not guarantee services provided by these companies and are not liable for issues, or cancellations that may arise.
Children on Tour
To participate in a scheduled departure, travelers must be age 18 or older. Please note that minors must be accompanied by an adult. Travelers under the age of 18 are welcome to participate in a Family or Private tour. We are happy to work with you and your family to select the date and destination that will meet your specific needs.
Travel Documents
Each guest must obtain a passport and any applicable visas for his or her tour prior to departure. If a guest is unable to obtain travel documents or is prohibited from entering the destination (including COVID-related travel restrictions), our standard cancellation policy will apply. Passports must be valid for at least six months after the tour ends.
Arrival and Departure Transfers
On all Wake Up itineraries, you will find recommended times and locations for arrivals and departures. Wake Up provides group transfers to and from the tour from the pick-up and drop-off locations stated on the itinerary. In the event your train, flight, or other travel falls outside the arrival or departure times or locations, you may be responsible for extra costs incurred in arranging a separate transfer.
Release of Liability + Miscellaneous
Traveler Code
By submitting purchasing the tour, you agree to the following Traveler Code:
- I have chosen a trip that suits my abilities, level of fitness, and state of health.
- I do not have any physical conditions or disabilities that are a hazard to me or other travelers.
- I have a valid passport and all visas, permits, certificates, and vaccinations required for travel.
- I will read all pre-trip materials about clothing, medical requirements, and culture-specific etiquette.
- I will make sure to communicate any special requests at least 30 days prior to travel. This includes dietary restrictions, medical requirements, and room preferences. I understand that Wake Up will make every effort to accommodate special requests but cannot guarantee they will be met.
- I will respect the laws and customs of countries visited.
- I will follow environmental guidelines and regulations while on the trip in accordance with guide direction.
- I will respect the rights and privacy of fellow guests.
- I understand that group travel invariably involves compromise to accommodate the diverse desires, travel goals, personalities, and physical abilities of all group members. Wake Up guides may be required to improvise and exercise good faith, use discretion, and/or make decisions based upon group consensus. These decisions may not always please each individual but are intended to satisfy the larger desires of the group.
- I understand that Wake Up reserves the right to refuse service during a tour to anyone whose health or behavior could impede the welfare or enjoyment of fellow guests. An individual may be asked to leave a trip if the leader determines that the person’s continuing participation may prove detrimental to the individual or the group.
- I understand a road less traveled means that access to medical facilities and evacuation services may be limited.
- I understand the weather is out of Wake Up’s control.
- I will always wear a helmet when riding.
- I will not wear headphones when riding.
- I will consume alcohol responsibly.
- I will be responsible for all and any damages made to a hotel room.
- I will not use my cell phone while riding a bike.
If you do not consent to these regulations, you risk dismissal from the tour and returning home at your expense with no refund for the missed tour portion. Wake Up reserves the right to decline or cancel a reservation should the individual’s health or behavior impede the welfare or enjoyment of fellow guests.
Release of Liability
Wake Up is not liable for bodily injury or property damage as a result of (but not limited to): physical exertion for which a guest is not prepared; forces of nature; collisions with but not limited to kiters, skiers, snowboarders, trees, pedestrians, or automobiles; road conditions including but not limited to lack of shoulder and roadway surfaces affected by weather conditions; travel by plane, train, auto, boat, or other conveyance, or by bicycle, ski, horseback, foot, or other forms of active or adventure travel; consumption of alcoholic beverages; civil unrest; terrorism; breakdown of equipment; high altitude; lack of or limited access to medical attention in remote locations or the adequacy of medical attention once provided.
Guests who fail to provide a signed Release of Liability prior to departure will not be permitted to join the trip and the standard cancellation policy will apply.
Limitations of Liability
Wake Up is not liable for expenses including meals, transportation, or hotel costs that are not specified as included in the trip cost but may be required to get to or from a trip start or end. Wake Up reserves the right to make route and hotel modifications as necessary to improve the quality of a trip or to accommodate the comfort and wellbeing of guests.
Baggage
Wake Up is not responsible for loss of passports, tickets, or other documents, or loss of or damage to luggage, personal property, valuables, or other passenger belongings. Guests may not take as baggage on the tour animals, firearms, prohibited or controlled substances, inflammable or hazardous items. Given the nature of our trips, you will not always have your luggage with you. Therefore, we urge you to pack carefully and consider leaving valuables at home. Guests are responsible to ensure their baggage is properly labeled transferred to and put on any train, ship, aircraft, or other means of transport.
Lost Belongings
Wake Up is not responsible for loss of passports, tickets, or other documents, or loss of or damage to luggage, personal property, or other passenger belongings.
Miscellaneous
While Wake Up makes every effort to ensure the accuracy of our publications, we cannot be held responsible for typographical or printing errors, including prices.
Wake Up recognizes that some guests may have severe food allergies. We make every effort to ensure that our suppliers are notified and prepared, but cannot guarantee that all requests will be accommodated.
Additionally, guests grant Wake Up permission to take photographs or film recordings of trips for promotional and commercial use, without remuneration now or in the future. The guest agrees to assign all rights, title, and interest they may have in or to any media in which their name or likeness might be used to Wake Up. Guests agree that Wake Up may use any testimonials regarding services rendered for promotional and/or commercial purposes without any remuneration now or in the future. Wake Up photography within this website is copyrighted by Wake Up and may not be reproduced without permission.
Harassment Policy
Wake Up recreational Trips EST is committed to providing tours free from any form of harassment and disrespectful or other inappropriate conduct based on race, religion, color, gender (including gender identity and gender expression), national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, military and veteran status, or any other basis protected by federal, emirate, state or local law or ordinance or regulation.
Prohibited harassment, disrespectful or inappropriate conduct includes, but is not limited to, the following behavior:
1) verbal conduct such as epithets, derogatory jokes or comments, slurs or unwanted sexual advances, invitations, comments, posts, or messages;
2) visual displays such as derogatory and/or sexually-oriented posters, photography, cartoons, drawings, or gestures;
3) physical conduct including assault, unwanted touching, intentionally blocking normal movement or interfering with the Trip because of sex, race, or any other protected basis; and
4) threats and demands to submit to sexual requests or sexual advances.
Guests should report any harassment, disrespectful or inappropriate conduct immediately.
Harassment, disrespectful or inappropriate conduct is grounds for immediate dismissal from a tour.
Should a Guest be asked to leave a tour, there will be no refund of any portion of the tour price, used or unused, nor will Wake up recreational trips EST be responsible for any additional expenses incurred by the Guest as a result of their dismissal.
COVID-19
Guest understands and acknowledges that there is an inherent risk of being exposed to bacteria, pathogens, and viruses, including the coronavirus that causes COVID-19, and of contracting an illness or disease, including COVID-19, as a result of exposure to other individuals and/or surfaces. Guest hereby waives and releases the Released Persons from any and all claims, demands, and damages arising from or relating to any exposure to bacteria, pathogen, or virus, including, but not limited to, the coronavirus and/or the contraction of any illness or disease as a result of any such exposure, including, but not limited to, COVID-19, including claims and damages due or allegedly due to the negligence of any Released Person or Guest. Guest understands and acknowledges that he/she may be required by Wake Up, government authorities, local suppliers, or other entities to undergo screening measures and/or sign additional forms before and/or during the Trip in order to join and/or continue on the Trip. Guest also understands and acknowledges that in order to participate in a Wake UP tour he/she must attest to being fully vaccinated or will be required to have a negative PCR test within 72 hours prior to the start of the tour.
Guest agrees to obey all rules and regulations related to COVID-19 set forth by Wake up, the guides, other representatives of wake Up, government authorities, or local suppliers. Wake Up reserves the right, in its sole discretion, to prohibit any guest from joining or continuing on a Trip if, in its opinion, guest’s health, behavior, or actions pose or could pose a threat to his/her health or safety, or the health or safety of other Guests or staff. Should a guest not be permitted to join a Trip or be asked to leave a Trip in progress, (i) guest shall not receive a refund for any portion of the Trip price, used or unused, beyond that which is listed in Wake Up cancellation policy, and (ii) Wake Up shall not be responsible for any additional expenses incurred by guest as a result of his/her dismissal. Additionally, Wake Up shall not be responsible for any expenses incurred by guest as a result of any required or recommended treatment for suspected or confirmed COVID-19 cases including, but not limited to, transportation, accommodation, or medical expenses.
In the event guest tests positive for COVID-19 before, during, or up to 21 days after the conclusion of the Trip, he/she shall immediately notify Wake Up. Upon Wake Up receipt of notification of a guest’s positive COVID19 test, Wake UP shall notify all other guests, staff, and other persons who may have come into contact with the guest of the incidence of a positive COVID-19 result. Wake Up shall not disclose the identity of any guest who tests positive for COVID-19 and shall protect guests’ personally identifiable information in accordance with Wake Up’s Privacy Policy.
© Wake Up Recreational Trips EST 2022
